Category Archives: Building Trust in Business

05 Feb

When People Don’t FEEL Heard

I misspoke yesterday and it illustrated a very important point.  I was teaching a class on communication skills, particularly the skill of listening.  Listening is definitely not a skill we are trained in.  And true listening is a practice few of us engage in. I was talking about the myriad of reasons why listening is

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17 Oct

What do I do When They Don’t Keep Their Agreements?

I posted a blog a couple days ago on making clear agreements.  I laid out the following 3 elements for an agreement: 1.  When we are in a meeting with several people (or even 2), ask specifically “who will do this?” and wait for a response.  If no response, then state clearly, “No one has

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13 Oct

3 Steps for Making Clear Agreements

Making and Keeping Agreements How do we move forward in business?  There are so many elements, but one indispensable element of forward-movement is making and keeping agreements.  If you think about it, the only reason we ever make agreements is to move forward: “I will get it to you by Friday.” “I will be at

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11 Jul

Trust-Building Behavior #13 – Extend Trust

Trust-Building Behavior #13  Extend Trust This is the final tip of my series, which has been adapted from the Stephen M.R. Covey book, The Speed of Trust.  I can highly recommend this book to learn more on the subject of trust. Today’s tip is one you can learn more about in a book called Building Trust,

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15 Jun

Trust-Building Behavior #12 – Keep Commitments

Trust-Building Behavior #12 — Keep Commitments             There is nothing that builds trust like delivering results.  In its simplest fashion, what this behavior refers to is keeping promises.  At the end of the day, people trust you more based on your action than on your words.  There are many quotes and sayings that speak to

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19 May

Trust-Building Behavior #11 – Seek First to Understand

Trust-Building Practice #11 – Seek First to Understand and Then to be Understood             Trust is built when people feel they are being heard.  Stop now & remember a specific person, who does not, or did not, really listen to you.  Recall how you felt not being heard.  Chances are good that this “broke trust”

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22 Apr

Trust-Building Behavior #10 – Practice Accountability

Trust-Building Practice #10 – Practice Accountability                 This is my favorite trust-building tip.  I teach this principle to all my clients because true accountability is an empowering practice.  I believe it is the key to personal freedom – freedom from being (feeling that we are) at the effect of all our circumstances, freedom from feeling we

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18 Mar

Trust-Building Behavior #9 – Clarify Expectations

Trust-Building Behavior Number 9 – Clarify Expectations             Have you ever had this experience?  You make an agreement, you deliver on the agreement, and then later, the person you made the agreement with accuses you of failing to keep your agreement.  What happened?  Often this is a result of unclear expectations.             Clear communication is

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25 Feb

Trust-Building Behavior #8 – Say What is So

Trust-Building Behavior #8 – Say What is so                 In this section, we will discuss telling the truth about (1) the kinds of things we don’t want to see and therefore ignore; and (2) the kinds of things we often don’t tell the truth about. 1.            Things we Ignore                 In this behavior, I am

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03 Feb

Trust-Building Behavior #7 – Get Better

Trust-Building Behavior #7 – Get Better Why it Builds Trust “Get better” means to constantly improve; to always be in a state of learning and openness to new ideas.  Why does this build trust?  When people experience you as always reaching for what is next and always searching for answers and new ways of doing

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03 Feb

Trust-Building Behavior #6 – Deliver Results

Trust-Building Behavior #6 – Deliver Results One of the most valuable things my first coach and mentor taught me is that in assessing where we are, we must look honestly at our results.  We have a tendency to focus on everything but our results.  We look at what we meant to do (called by some

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03 Feb

Trust-Building Behavior #5 — Show Loyalty

Trust-Building Behavior #5 — Show Loyalty In the 7 Habits of Highly Effective Families, Stephen Covey says, “talk about others as if they were present.”  What this means is “focus on the positive rather than the negative–and if you do talk about those weaknesses, you do it in such a responsible and constructive way that

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03 Feb

Trust-Building Behavior #4 — Right Wrongs

Trust-Building Behavior #4 – Right Wrongs It is easy to ignore and avoid acknowledging when we make mistakes or break agreements.   This is particularly true if no one knows what we have done.  And also particularly true if we have made a mistake and are (1) embarrassed; (2) afraid the people involved will be mad;

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03 Feb

Trust-Building Behavior #3 – Create Transparency

The Third Trust-Building Behavior  — Create Transparency The third trust-building behavior is “create transparency.”  Being transparent is being open and honest about our motives and decisions.  Do not try to hide your reasons for taking any particular action.  Operate from the premise that what you see is what you get. When I consider this behavior,

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03 Feb

Trust-Building Behavior #2 – Demonstrate Respect

The Second Trust-Building Behavior  – Demonstrate Respect The second trust-building behavior is “demonstrate respect.”  How does demonstrating respect build trust?  This is a good place to stop and consider your definition of trust.  Trust is one of the pillars of relationship — with anyone — with clients, co-workers, spouses, bosses, children and self.  If it

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03 Feb

Trust-Building Behavior #1 – Talk Straight

The First Trust-Building Behavior  – Talk Straight! In this series of articles I will discuss behaviors that build or break trust, adapted from Stephen Covey’s, The Speed of Trust.  If you want more education on the issue of trust, I highly recommend this book.  If you want an in-depth, interactive learning experience on trust and

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03 Feb

Building Trust

As we are looking at the 3 legs of the relationship stool, let’s begin with trust.  Here are 13 behaviors that will build trust, with some ideas how to use them.  What do you think?  Questions?  Where do you see that you do this in your life and where do you not consider these behaviors? 

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03 Feb

Working on “relationships”

Why Work on “Relationships”? We are always in relationship with someone, whether it is our co-workers, bosses, children, or neighbors. Most everything we do and have is based in some way on a relationship — even if that is the relationship we have with ourselves.  “Relationships” are not just with “significant others.”  They are with

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