Want to learn to be an effective communicator? This video says it all. I know you see the problem. I know it is crystal clear to you and not at all clear to them. I know you want to help. But…and this is a very important but…in listening it is truly NOT about the nail. If you are being paid to fix, if you are being asked to fix, by all means, fix. If you are being asked to listen, listen. With empathy and compassion. People can solve their own problems when you truly hear them.