The Power of Listening, and Simple Ways to Do it

Today, I want to share this video and this article with you.  The video is only 11 minutes long.  The article is short as well.  (I know you are busy!)  Recently I did a training on persuasive/collaborative communication.  Two different people sent me information from this woman.  These changes are very simple and will absolutely transform the way you communicate.

TED Talk:  https://www.ted.com/talks/celeste_headlee_10_ways_to_have_a_better_conversation?utm_campaign=ios-share&utm_medium=social&source=email&utm_source=email#t-692116

Article: http://www.oprah.com/inspiration/celeste-headlee-the-mistake-i-made-with-my-grieving-friend