Most managers were never trained to lead. They default to what they've seen: telling, supervising, disciplining. There's another option. Coach-style leadership asks instead of tells, and empowers instead of directs. Starting with letting go of judgment and assuming people are doing their best. Here's the model, step by step.

Nicole Radoumis completed Transformative Coaching Essentials in 2020 and came away with one thing: curiosity. It shifts communication from trying to figure people out to meeting them where they are — with grandkids and business associates alike. Coaching sits alongside IT consulting and building houses. On what people get wrong about coaches:

The question that comes up in nearly every organization is how to make other people more accountable. The honest answer frustrates people: you can't. You can only make yourself accountable, and trust that others model what they see. Jim Collins called it the window and the mirror — and it starts with you.